Que Collect | Que Consolidated

Outstanding Collection on Outstanding Accounts

Outstanding collections on outstanding accounts- Welcome to our collections division.

We are registered with the Council for Debt Collectors and work in line with the Debt Collections Act 114 of 1998, alongside the National Credit Act 34 of 2005.

Due to our economic climate in South Africa, businesses and individuals alike are struggling to make ends meet. Apart from the economic climate, consumers are more frequent than in the past, not keeping up with their arranged payments. This then becomes a problem, especially if you are a small business.

We strive on collection success and keeping our clients happy by providing them with excellent collection results. This turns their bad debt into revenue again, putting the cashflow back into your business.

Most of our new business is generated mainly by word of mouth. This means that our clients are happy.

Our Requirements and Minimums:

We are able to deal with any delinquent account that collection action is required. No debt is too big or too small to collect. We collect from a base value of as little as R100.00

We have an in-house legal division which saves you even more money. Majority of our legal work is on basis of risk. We are able to place ITC listings as and addition to ensuring that debtors pay. Our legal division drafts and instructs summons. We serve default judgments and warrant of executions should you wish for us to continue that far with an evasive debtor.

Our offices also act on all other collection practices and methods to ensure that your debt due- is paid. This is why we are able to achieve the collection success rates we achieve.

We work closely with you and/ or your accountants- streamlining your debt collection process- giving you results.

Additional Add-On Services:

Our client’s debtors from Que Accounts are also handed over to collections should their invoices remain unpaid for the specified time period.

How The Charges Are Billed:

We derive most of the charges (our revenue) from the debtor in terms of the Debt Collectors Act 114 of 1998. This in turn makes our collection process a feasible option to you. The collection process is of no actual cost to you. All we require is our mandate signed by you to commence work on your behalf.

Our Success Rates:

Let’s talk figures. Our collection success rate on an individual debt book is currently running at 73.7% of total debt book value over an annual period. These are evaluated every quarter. Our overall collection success rate on our entire book consisting of all our clients is at 79.2% as of the previous financial year.

NO OTHER COLLECTION COMPANY CAN COMPARE OR COMPETE!

We have more combined years of experience than our competitors. Our excellent management team and teams within our facility in Pietermaritzburg, ensures that you receive the service you deserve, alongside the collection success rates you desire.

Investigative skills

Sometimes debtors abscond. With access to numerous tracing facilities, we are better able to accurately locate them at no cost to you!

Legal

Our internal legal division assists with the debtors who require further legal action. Summons, Default Judgment, Warrant of Execution and listings are all possible at no cost to our clients.

Customer service skills

We offer impeccable customer service and we can assure you that you will get no better service at any other firm! We are confident and knowledgable in what we do, and we are always just a phone call or email away! All debtors’ reports and payments are delivered on a monthly basis.

Customer Satisfaction

We strive to keep our clients satisfied. Should you require any additional information on our processes or progress, please speak to our excellent and friendly staff by contacting us directly! Remember, YOU are our number ONE priority!

Compliance

We assist in ensuring your business is compliant with the National Credit Act, Consumer Protection Act, and Debt Collection best practices. Our practices are best practices – to the letter of the law.

Working with you

Our innovative and state of the art systems ensure accurately reported feedback that is at your fingertips and available, as any of our controllers can handle your enquiry. No other company has the system we have!

Negotiation

Debtors often will not be able to settle the full amount all at once. We negotiate a reasonable payment plan, which ensures the debt is paid timeously. This minimises the default rate of collections.

Persistence

Our system, practises and methods ensure our approach is persistent and accurate. We ensure that your debt is paid back to you, in the shortest time frame possible.